Returns & Exchanges
We want you to love your sleep, which is why we offer a 100-night trial period to ensure your Flo mattress is the perfect fit. If you are not completely satisfied, we provide a hassle-free return and full refund process within the trial window.
Initiate Your Request
Contact our customer support team via email or phone within 100 days of delivery to start your return process.
Verification and Approval
Our team will review your order details and confirm that your mattress is in good condition and within the valid trial period.
Schedule a Pickup
Once approved, we will coordinate a convenient time for our logistics partner to collect the mattress directly from your home at no extra cost.
Receive Your Refund
After the mattress is picked up and inspected at our facility, we will process your full refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing